We went through the Economy Car Rentals Website to hire a Category AA Car at Marseille Airport. Date 2nd July. Booking Ref:[protected]. Driver: Christopher Beynon. During the online booking process, we choose to have the 'Full Insurance Package' Costs provided on our confirmation were: -Car Hire: GBP 118.26 -Excess Protection: GBP 29.96 -TOTAL PRICE: GBP 148.22 -Deposit Paid: GBP 39.13 -Pay at Desk on arrival: GBP 109.09 (approx. euros 120) Firstly, on arrival we were told the charges were wrong. To ensure we had a 'full insurance package' we had to pay an extra euro 220 rather than the euros 120 we were expecting. When we complained the duty, manager told us we should not have booked via Economy Car Rentals (ECR), albeit they, Inter Rent, are happily accepting online bookings from ECR. When we challenged this, they simply refused to accept any responsibility for customers being given mis-leading information by their approved broker. Clearly at this point we hit a nerve as we managed to secure a small discount. This is entirely unacceptable and breeches all EU Trading Standards. We were mis-lead but had no choice but to continue with the booking so we could drive to our destination. The language the Inter Rent staff used was calm but threatening. Telling us we could of course go without their (the owners) extra insurance but if there was the smallest scratch on the car when returned it could cost us thousands of Euros. They even handed us a long spreadsheet of potential charges. We want a refund of Euros 100 to the credit card used to pay at the desk. Nothing less will be accepted and if this is not forthcoming, I will give Economy Car Rentals and Inter Rent the poorest possible feedback on every website I can find. This is simply unacceptable behavior and cannot be allowed to continue. I attach a copy of our confirmations from Economy Cars and Rental Agreement with Inter Rent Linda Given