It takes entirely too long to get a tow truck to help. I was stranded on the side of the road and it took a long time to get someone from Roadside Assistance. My best guess is that the agent I got on the phone was international. I was then told it would take another hour to get a tow truck. I wound up calling a private company that was able to help in half the time. User's recommendation: Localize your services and speed up the process.