I am writing to warn potential customers that I have a roof leak which requires me to pay them $499 and wait for a phone call to schedule removal of the panels so the roof leak can be assessed and repaired by the roofer. I did that 3 weeks ago and I have yet to receive a call in regards to scheduling this work. I keep emailing and have called and I get the run around. My case has been escalated and all these other platitudes to make me think some one might care. So I am letting people know they are great when you sign up and now that I have an issue after 5 years, I am getting nowhere with this company. Its disgraceful how they lie and say I will get a call in a few days. 3 weeks for a phone call to get scheduled? Then how long will it take to actually have someone show up?? That is the million dollar question right now. What is my guess? A lot longer than 3 weeks. Who knows even if scheduled, someone is going to show up? Why not get it done before the cold weather. I paid and I am getting nothing for this money right now. Shameful and disgraceful to make someone with a rook leak (which was brand new when the panels were put up 5 years ago) wait this long to get a PHONE CALL!!! 1 User's recommendation: buyer beware - terrible customer service.