29 Jan, 2018 → by ClaimboUser324298
Can’t get authorization right
3
Was awaiting auth for an ultrasound biopsy that was requested mid Nov. Made appointment as was told it didn't need pre auth. Went to appointment on 7am day off and was told they hadn't put auth in for correct site. My MD office is Mission Valley Scripps Clinic. So I rescheduled for 2 weeks later assuming they could change venue. But no. .. told I had to cancel as they hadn't put it in correctly. So I rescheduled biopsy AGAIN. called today to confirm that test was on for tomorrow. .. but NO! Referral person at MD office screwed up again and didn't cancel old auth so I had to cancel ANOTHER APPOINTMENT! Furious that they can't get a simple task correctly and I keep having to cancel and reschedule. .. this is 3x now and my mammogram was in mid November.