Laser cartridge ordered 1/13/07. Paid with PayPal. After several weeks, no cartridge. Called 800 number and was told that it was on backorder and would be sent. Waited a few more weeks. Called and was told that it would be mailed the next day. Waited a few more weeks and called and was told that it would be mailed. On 3/2/07 I canceled the order and have been waiting for a refund ever since. Each time I call I am told that the refund will either be posted in 7 to 10 days or today, depending on who I talked to at the time. I have sent several emails and left several phone messages, none of which have EVER been returned. On 3/29 I was told that the refund would be posted in 24 hours. If not, I am contacting PayPal. There is a total lack of customer service at ClickInks.com.