3 Apr, 2008 → by ClaimboUser601374
Cancun Best Fares or IRR
Do not book a vacation with this company. Please spread the word. They are one of those places you call and have to make the decision on the phone that moment, without a call back. We decided to do this for our honeymoon. Bad IDea! They told us of one $99 charge for taxes and now we have had to pay a $99 PER PERSON. Next we were told our travel dates were not peak season, and in fact we are being told now that it is peak season and they need an additional $200 from us! I was told by our salesperson that this was 'adjusted' but no one can find any adjustment on our account. No one will help me. I call for my sales rep and I am on the phone for hours, on hold. I am told I can talk to manager, when really everyone is a "manager". I was promised phone calls back- have recieved NONE! This is horrible and we haven't even gotten to our hotel yet! What ever will it be like ?!