Update by user Apr 10, 2021 Bank of America has been notified and I will phone on Monday to give details of dispute. Original review updated by user Apr 10, 2021 We have been trying to contact Dropbox for over a week to cancel our service and return to a free account. We have not been able to communicate because our password no longer works. Dropbox always says it is sending a link/verification code by e-mail to update the password, but it never arrives (and is not in our junk folder). The posted phone number for Dropbox is not in service Thank you, William R. Bentley Wilhelm Farm PO Box 149 North Granby CT 06060-**** User's recommendation: Beware of difficulty of communicating with Dropbox.