This company failed to ship my atomizer out for days and told me finally that it was due to some sort of age verification issue on the order AKA I didn't select the right birthday (I put my birthday at 1990 which should have been plenty old enough but whatever). Despite my unease, i uploaded a copy of my ID because I just really needed my atomizer. At this point, the one in my smoker has basically quit working. After days of jerking me around and sucessfully gaining a copy of my ID, they say this is not enough, either, and cancel my order leaving those funds tied up on my card and no way to quickly access them and no *** atomizer. I am perturbed that I sent this company my ID at all now and more than anything, I wish to save any real customers the time it takes to deal with this *** fake business--don't order from here, they don't want your money just your time and frustration. User's recommendation: stay away.