Long time flyer in SW rewards program. Booked 2/2020. SW cancelled 4./2020 two days before flight. No notification. SW auto rebooked on much later flight. No notification. Per DOT/FAA rules, a passenger is due a full refund regardless of reason when airline cancels. Passenger can elect to let airline hold funds, but they cannot just keep them or not notify passenger of changes. No refund offered. COVID-19 shut down destination travel hotels, entertainment, restaurants, etc. Not possible to have a vacation. Additionally rental car was lined up with flight arrival. Rental agencies cancel reservations one hour after time booked. No exceptions. Hotel cancelled and refunded a day before travel. Therefore, we could only stay in airport for entire 2-week vacation. SW cancelled due to COVID-19, so why rebook without notification? SW surely knew which states issued closures and restrictions, but ignored that information. Calling SW CS only gained some patronizing and irrational dialog. As a senior I will not longer travel by air. In short, SW is a greedy, inconsiderate of passenger health, safety and well being. If I cancelled because I caught COVID-19 and had to stay home, you can bet they would keep every cent. However, when they cancel they want to keep every cent too. As someone who has limited time left on this planet, I must move on, but never again. Flyers beware! Remember the US Taxpayer is bailing out the airlines with FREE grant money and 1% loans in $Billions. They should at least treat passenger with decency and respect for this unexpected national and state crisis. As a business you take risks, but apparently SW wants to win no matter what. Well, the small people, have friends who have more friends and influential contacts. We will remember. User's recommendation: If retired Drive everywhere.