We were at the airport ready to return home, when two hours before the flight we noticed a cancellation on the departing flights screen. Went to the counter to find out that there were no other options to fly with Frontier. Went to a hotel and then began our search for another flight home. That was June 26, 2019. Today is August 10, 2019 and still have not received the refund for hotel, food and new flight. And prior to filing the paper work we were given totally different instructions to file the paper work, actually 3 different ways to process. I have called about the refund and I keep hearing that the process can take 5-6 weeks. I need to have this resolved. We were flying from Ft. Myers Florida to Cleveland OH.