14 Dec, 2019 → by ClaimboUser250256
cancelled flight and bad!! customer service!!!
1
On the 10th of December I had a flight from Gold Coast to Melbourne ( Australia). My flight should commence at 8.45 Am, came to the airport at 7am found out that they canceled the flight due to the system failure. The Customer service was so bad!!! They treated me as it was my fault without a replacement flight and rude, very UNPROFESSIONAL BEHAVIOR. Eventually, after no help from Jetstar, I had to book another flight with different airlines and paid an Extra $384 for one way ticket back home. Later contacted Jetstar and only receiving a refund for flight they canceled $186. Such an unprofessional, dodgy approach is just not acceptable. With huge disappointment and hundreds dollars out of pocket, especially before Christmas is no wonder that myself and many others avoid flying with JETSTAR. Will NEVER FLY WITH THEM AGAIN!!!