my bus was cancelled, they changed my ticket into another date(without asking me) which was not convenient, and they are saying if thw ticket is not convenient change it or cancel the ticket. changing means I have to pay for the new ticket (the whole sum of money, changing means buying new ticket and losing old one, by their understanding. I wrote complain letter asking them to change my ticket into closer departure date as was before (at no extra money)and auto service replied that they will answer my complain during 6-8 weeks, ... thanks ! my departure is coming in 7 days