20 Apr, 2021 → by ClaimboUser184524
Cancelled booking but credit card still charged by the property
1
confirmation # 3670.850.286 Booked a room through booking.com for May 27th-31st 2021 at Sands Ocean Club in Myrtle Beach SC . Plans changed and I had to cancel that booking - which was done in February 2021 and it shows on the booking.com that it has been cancelled but yet the property charged my card on March 22 for 171.20. I have tried numerous times to contact customer service and I have yet to hear back from ANYONE. I have called the property - which was supposed to be checking on it and call me back but that hasn't happened either . I have emailed the property several times and still cant get ANY RESPONSE from anyone... This is not the first time that I have had problems with booking.com, not communicating with the properties that a booking has been cancelled - even though it shows on their site that it has . We travel quite a bit and usually use booking.com but I am getting fed up with having to chase down my money for a cancelled booking. I want my refund put back onto my card as this booking has been cancelled since February