I went to my appointment at Boston Medical Center on September 28, 2018 at 9:30 am to the Solomon Cancer Center in the Moakley Building for a scheduled appointment at 10:00 am with NP, Yves Martine dumas. I told the receptionist that I had an appointment for 10:00 am with NP Yves Martine dumas. On this date, September 28, 2018 he told me that my appointment was cancelled by the Manager 4 days ago. I told him that I NEVER RECEIVED A PHONE CALL NOR MESSAGE CANCELLING MY APPOINTMENT. I asked him if there was anyone in this clinic that I could see for a short follow-up. I also told him that I will have to pay $13.00 for valet parking. I then spoke with a female receptionist in this clinic. I also told her that I never got a phone call or message cancelling my appointment and asked her also if there was anyone in this clinic that I could see for a short follow-up and she said that she would look into it. She gave me a pad of paper and pen to write down my name (Janet Geisel) and date of birth (8/23/41) and she would check on this for me. I did what I was told to do and she told me to have a seat. I waited approximately 45 minutes till the first receptionist (male) approached me. According to him he spoke with a doctor and he told me that they can't see me and asked if I would like to re-schedule an appointment. I told him "NO" and left the clinic. This is unacceptable customer service. Somebody in that department should have either called me on the phone or sent me a message to notify me that my appointment had been cancelled. The Manager that cancelled my appointment should be reprimanded for not notifying me. I am a 77 year old woman and made a trip to BMC specifically to keep my appointment.