My appointment was cancelled without my knowledge and when I showed up I was informed it was ordered by me which is not true..Two appointments with my doctor I was kept waiting,one time because a walk-in was seeing him and the second time I was left sitting in the exam room for over 30 minutes with no explanation.After talking to the management they offered to see me an hour later which I could not attend because of prior commitments.The shot injected by the doctor did nothing to alleviate the problem in my left shoulder.The staff needs training in customer relations.