30 Jul, 2021 → by ClaimboUser399073
Cancelled and Rebooked Flights

1

Hello, My husband and I booked a flight through WestJet for July 31st to August 11th from Grande Prairie to Nova Scotia. We currently live in the Northwest Territories so it was an 8 hour drive for us to get to Grande Prairie. When we were about an hour outside of our destination we received an email that our flight had been cancelled and we had been rebooked for flights that got us to Nova Scotia on August 3. This is 2 full days later. We received the cancellation email at 6:14pm for our flight that was scheduled to leave at 7:10am the next day, way less than 24 hours. We waited on hold to speak to a WestJet agent for over an hour and then spoke for additional 40 minutes while pulled over on the road so we didn't lose service. When we finally got to speak to one the best she could do (she was lovely by the way) was to keep us booked on the Calgary fight for tomorrow at 9:30am that we were connecting to from Grande Prairie. That means we now have to drive an additional 7 hours to Calgary to make this flight. By the time we got back on the road after rebooking with the agent it was after 8pm. We're now driving exhausted, frustrated and in the dark, a situation we always work to avoid. We also had to change our return flights to Calgary instead of Grande Prairie. When we land on August 11th we'll have to drive an unplanned 15 hours to get back to the Northwest Territories. My husband goes to work the next day at 7:00am. I also had to cancel a non-refundable stay at a hotel in Grande Prairie for $120. This has been an incredibly stressful and exhausting evening for us. I have always flown with WestJet and I also have the WestJet MasterCard. We are loyal to this company. This trip (as it is for many) was our first to Nova Scotia since the pandemic. This is our home, where the majority of our family and friends still reside. It was supposed to be an exciting, happy trip. This has been an extremely unfortunate experience for us starting out. I'm writing this email in hopes that WestJet will compensate passengers who have experienced challenges through no fault of their own. Thank you for your time. I've left my information below. Jessica MacPherson [protected]@hotmail.com [protected] WestJet Rewards ID: [protected] Ticket Number: [protected]/1 Reservation Code: GPKPOA Flight WS3178
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