I have been emailing a Zone fitness staff member in Southdale since March 2019 and my membership has still not been cancelled. I pay the funds that they claim I am in arrears for and yet every month I still receive an SMS stating I am in arrears. This person I have been contacting won't respond to my emails until the end of the month when I apparently how them another payment for my contract not being terminated!! This is ridiculous now and really unacceptable. I don't see why I should pay a monthly fee for something I have asked to cancel, but because of someone else's negligence I need to continue contributing to their salary. This is frustrating and the absolute worse service I have ever come across.