dear sir, good day first iam sorry to send that kind of complaint. but the situation on your branch in Abu Dhabi is so bad because the management team there are acting not profisional . actually my coplaint is about cancellation of the labor card of my wife that was belongs in that branch as part time employee since october 2008 till march 25, 2010 and since she stop work till now they didnt process the cancellation of her labor card and when i went to know what is wrong the manager on duty(Diana) tell me(its late because we are a big company ) so understand that BIG COMPANY = SLOW PROCEDURE!!! and second day i called the head office in Dubai to touch with HRD dept. i found that its more hard to rich them on the phone so on the end call the customer coplaint to discusss this matter and they promise me that they will feedme back but and no body call me .i think that is the company cultured that they not care because its a big company and they are so busy so i deside to submmit this complaint to you because if they are doing that with thier team how about thier customers ? thanks & regards yehya sakr tel. [protected] e-mail : [protected]@yahoo.com