This airline is impossible to deal with. Before I get into the particulars of our family vacation disasters, let me just say that the only way you can connect with US Airways with a complaint is to submit an online form. That is it! No phone calls are taken concerning customer complaints. So here's the breakdown of our family vacation nightmare. Due to "maintenance" our flight was cancelled on the morning of our "February Vacation" flight and no other options were available for departure on that day. I am well aware that particular plane was fine and was utilized elsewhere, without any concern for the passengers who had purchased tickets and were depending on this plane and your company to make good on their reservations. This impacted our entire trip to Florida. Later that afternoon, I was contacted by two separate parties, who were monitoring my flight, and I was told that our reservations were relisted on flight #1798 from Boston to Charlotte and then on Flight #1820 from Charlotte to Fort Myers. I was on the phone with US air for over an hour (for the fourth time that day, ) and no one could explain why I wasn't notified of this oversight. By that point, it was 4:00 and the flight was scheduled to depart at 5:00. We would not make that flight. Had we known this in advance, we would have been able to enjoy our entire trip without travel and extra costs being incurred. I have been told that the trip would be refunded, however it is the end of April and we still are awaiting a refund, keep in mind that we are still incurring interest charges. If this trip did not involve two young children who were promised a vacation to see their grandparents in Florida, honestly I wouldn't have an issue, but this trip was not going to be cancelled because of errors on US Airway's end. Not only was this a complete disaster, but right from the start my reservations were being changed on their end, making travel and layover stays unrealistic for a family traveling. I have traveled extensively and have never encountered a situation like this before. I would accept vouchers, however, this was such an awful experience, I would prefer not to have to deal with this company again.