I am a customer of ADCB commercial banking. and I was in contact with RM to cancel some functioning issues of online banking and requested of cancellation of my 2 FD's and this correspondence is going on from 4th February 2021 with RM MR Majid Ashraf. I had subimmited a written signed application to solve the matter but haven't got any positive response so far the only reply was it's in the process. Management changed the RM and the new RM is not even reachable. I have no clues where and how to react.