1 Jan, 2018 → by ClaimboUser625985
cancellation due to tropical storm / hurricane with storm surge

2

We used Bookit.com on August 25th, 2016 to book a hotel at Edgewater Beach Resort in Panama City Beach, Florida for the dates Friday, September 2nd thru Monday, September 5th. Now there is a tropical storm/hurricane and storm surge arriving there on Friday, September 2nd according to the Weather Channel. We called Bookit.com today, August 30th, 2016 to cancel due to the storm coming. Carlos, Bookit's supervisor in Central America, refused to give us our money back. Our cost was $658.66 He blamed Edgewater Beach Resort and said there was no refund of any kind available. After much back and forth conversation, he hung up on me. How in the world is their zero flexibility for something as massive as a hurricane. This was not a last minute cancellation and was not due to any change of plans or negligence on our part...it is just due to a hurricane and storm surge supposedly hitting northwestern Florida this friday. Am I supposed to just eat $658.66?? What are my options? I initiated a chargeback case with American Express after contacting supervisors at Bookit.com and also a manager with Edgewater Beach Resort. I have zero faith that a chargeback will work, and if it doesn't, it will probably be past the date of dates I booked. I fear then I will have no recourse. Any advice or help would be appreciated, as there is still time to work this out. Using common sense, there should be some flexibility due to a tropical storm/hurricane and storm surge. Edgewater's phone is: [protected]
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