My name is Janice Tavares and my customer number is 305334. I have reservations for 2 wks in Hawaii in May 2020. The newest cancellation adjustments are very customer unfriendly. TPI might think they are so generous in waiving the cancellation fee and giving a bonus week which unfortunately ends on 12/31/20 and has other booking restrictions, but that is a terrible response to the current virus situation. For one thing, I have been given 1 or 2 bonus weeks and I have used one several year ago. They are worth squat to me. What's important to me is getting my two weeks back. Seems the only way I can do that is to pay the $100 regular cancellation fee which would amount to $200 in our case. We had a reservation in New Orleans with Wyndham and they waived the fees and gave us our points back to use in 2021. THAT IS REAL CUSTOMER SERVICE SHOWN TO THEIR OWNERS. TPI is a subsidiary of VRI so the latter should make current cancellation adjustments that doesn't penalize their owners. GIVE US OUR TWO WEEKS BACK WITHOUT HAVNG TO PAY A CANCELLATION FEE. The current situation due to the virus is unique and businesses need to show caring for their customers and clients. User's recommendation: don't deposit with TPI. They don't care about you.