1 Jan, 2018 → by ClaimboUser301352
Cancellation – a frustrating struggle
*SOLVED
2
My husband signed up with flexi club in 2001. during our neeting with the flexi club broker, we were told that we could cancel our membership at any time. we signed a cheque for R11, 000 as we were told that it was the purchase amount and each year we would be charged a once off renewal fee. in 2002 I phoned flexi club and told them that we wish to cancel our contract. i was told to fax them a letter requesting cancellation - which i did. i phoned again a week later. the consultant said that the letter would be presented at the board of trustees meeting to confirm ou cancellation which we would receive in writting. after a month with no response i called again, only to be told that we have to belong as a member for 3 years before cancellation. in 2007 we drove up to Durban from east london to flexi club offices. my husband got extremely worked up, the manager then brought us a cancellation form to sign. we asked for a copy, they said that their photocopier was not working and assured us that the contract was cancelled and a copy of the cancellation form would be mailed to us. in the interim they gave us free entry tickets to ushaka marine world. after 2 weeks we contacted them again to enquire about the copy of our cancellation form. The consultant said there was no record of any cancellation and the only way to cancel would be to sell ourshares or upon the death of a member. we have handed the matter over to our attorney who now says that the only way to cancel the contract/membership is to pay R23, 530 by the end of October 2012 and if we don't they will be adding next years fees on and we will continue as members. i am sick to death of flexi club. there has to be a way to fight these 'THIEVES". You have to feel sorry for people like that - they simply have no feelings and their world revolves around bitterness and money - SHAME On THEm!!!