1 Jan, 2018 → by ClaimboUser956837
canceled subscription, still no refund 6 months later
*SOLVED

2

I was approached by a really friendly "student" at Texas A&M, selling magazines to go on a field trip with one of the supposed organizations at A&M. Should've know this was a scam, he was unbelievably charming, and I don't think any true Aggies would really play a part in a scam like this. It's in our Honor Code for crying out loud "An Aggie does not lie, cheat or steal, or tolerate those who do.” . Anyways, I paid $63 for a subscription to Jack and Jill to be sent to the local children's hospital. I sent my cancellation in before the 3 day cancellation window because felt uneasy about the purchase after all. I have been in contact with a representative twice, maybe three times a month since September 09. I got excuses ranging from we havent received your proof of payment, to it takes a long time for mail to reach them as they are in the Rockies. When I finally made some progress in November, the lady I spoke to said that my refund would be received in 4-6 weeks. I expected it around Christmas, and got nothing. Called in January, was told they were really backed up over the holidays and they hadn't sent my refund out. Called again in February and March, "there's no progress on your refund" and the last time I called, I was hung up on. I finally filed a complaint with the BBB, and guess what?: "Thank you for contacting your BBB regarding your dispute. BBB records show that this company is out of business. Either the companys mail has been returned with no forwarding order or BBB files show that the company has confirmed it is out of business. Unfortunately, this means that we are unable to assist you in resolving your dispute." This is absolutely ridiculous. They're out of business, but they don't mind taking more people's money. Looks like I'm never getting my refund back. I will never buy from ANY type of door to door salesmen again. They're all snakes. I encourage everyone to do the same.
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