1 Jan, 2018 → by ClaimboUser235675
Canceled Online Order
*SOLVED

3

I purchased 4 Monster High dolls and 2 Monster High cars during the Blue Friday Sale on November 1st. The sale was confirmed by Mattel that day. Then I received an email November 2nd stating my order was canceled because one or more of my items had an incorrect price. I sent an email to Mattel's costumer service on November 3rd regarding the confirmed sale agreement, and that shop.mattel.com's website shopping terms of agreement located at the bottom of the webpage did not contain any clause regarding their right to cancel orders due to an error on their part. I then received an email the following day, November 4th, saying my order was canceled because the products I ordered were no longer available. Upon looking at shop.mattel.com, the products were still available in stock for purchase. The product numbers no longer correspond with the product numbers on my order form. Mattel is an extremely unethical corporation with questionable legal practices.
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