Cancellation service does not work or is being manipulated in a dishonest manner. The system is set up to not cancel a reservation and when you try to complain about it it sends you to a non responsive loop. You will not be able to talk to a human being and they will take your money. It is a SCAM. A Cancellation was requested on 2/28/2021 for Cancel the reservations as requested when they are requested! ie Red Lion Inn & Suites, Branson us Branson Fri Apr 2 - Sun Apr 4 Confirmed Confirmation number 3407.252.139 Cancellation did not happen electronically.. Now booking.com and Red Lions inn stand to make an extra bonus calling it non refundable.. Question is who is lying to you Red Lion Inn? or Booking.com. They have a sweet system set up to profit from the confusion.