Good Morning! it is with great consideration and respect that I begin this email by apologizing for the incident that occurred to me. I am a client of the Best Western chains, which I always make a point of choosing for the seriousness and consideration that you have with all guests. I will explain what happened: on September 2, I made a reservation for the Best Western in Cocoa Beach, I got confused with the dates, I tried to cancel, but then it was impossible to do that. result: I lost my reserve and more than $ 300, which today in the face of so much unemployment and the covid-19 is unacceptable. please I ask that you reconsider keep my reservation, i cannot lose this money. it would be possible? Reservation number was: 33998**** ID reference number: 185045****0315**** Thanks in advance for your time and patience!