I called my payment in this month and must have hit a wrong key on my bank account so received a $30 charge for returned payment. I am on disability (limited income) and have never been late in over 22 years and have never been able to get someone live so I can get my online account enabled to see what is going on. I suffer from PTSD, extreme anxiety/panic disorder only to have FPL do this. I made the payment immediately after receiving letter 8/22/2021 which made the payment 1 day late. I could see a late fee for the 1 day but $30 for hitting an invalid # while trying to make a payment. With all the stress of Covid things happen but this didn't have too.