Originally I ordered a#8 I phone, I received a11 I phone holder. I decided to keep the holder and purchase a now iPhone 11. However the holder was not comfortable So I requested a exchange request for the Gia dark leapord.. . I received the same Case that I had just returned. I need to speak to someone. This is unfair that you dont have humans to speak to. I am at the point of getting a return and just get another Case on Amazon. 914-419-**** Madelyn Schiffer-Miriamschiffer @***.com User's recommendation: Not at this point.