When we first opened a Club Carlson Card ten years ago, the point earnings and savings at hotels were great. We stay at the same hotel every year for a week and earn thousands of points, in the hopes that our next stay might be at greater savings?? In the last 4-5 years every time I try to book a reservation using points I've earned, they never have a better deal. Recently, I tried using my reward points recently and the customer service representative informed me that we could get one type of room for two nights at a rate higher than the hotel, and then during the same stay, they would switch me to another room at a higher rate than quoted by this hotel?? The average nightly rate with my Club Carlson points was going to be $174 per night, my rate calling the hotel directly was $124 per night? How is Club Carlson rewarding me with their reward points of which we have 26,000 that we can't really use?