We purchased two commercial sized barrell saunas with heaters and many accessories last spring from Callaway Woodworks. After long delays and nearly constant complaining we recieved our sauna kits with out any heaters or several optional items we ordered. Jim callaway has never kept his word to us and never answers phone calls or e mails. We are out nearly $ 14,000.00 . I highly reccomend that no one purchase anything from Callaway Woodworks or Jim Callaway. He is a liar all the way and seems quite happy to rip people off. His staff even tried to blame the heater factory saying it was their fault that the heaters were not shipped. The sauna Kits we purchased are exellent quality however are completley useless without the heaters and opperating compontents we ordered. It is sad that Mr Callaway who had such a fine product has chosen to rip people off for a living as he seems to be doing. Had Mr Callaway returned our phone calls I would not be writing this, if he were to explain anything I feel I would have worked with him but this guy is just a fraud.....stay clear