ask them witch i dont worry them at all why is my hotspot on fone is not working after all when i first got it hotspot until work alright didit pop up any code 63 64 36 one of those code its saying so i call and thay want ahead and message me a ly that the 3g dont work on hotspot i said its doing it on internet to and the botton on the fone dont work ive never call because i still can make calls right way she let me no the phone was out of warrenty and what i can do is buy one or get one with the service able to work with plain i said only i have in lg tracfone maybe you,ll guys can mail me in sim she said the sim card dont work on device plains witch never herd the botton line ifcshe wooder took her time and did the best she can she coulder got my problem fix i dont never call them for nothing thay need to stop selling people disibilitly for money we not able why should thay