Optimum's business model is based on luring you in initially and then once your locked in contract is over nickel and diming you for the rest of the time you are with them increasing your rates every few months. They make it incredibly difficult to speak to someone that can assist you to adjust the rates and the only employees that really have power to assist are those in their 'cancellation department' but you have to speak to a number of useless telephone reps that have no power and work from an outline and when you ask them for a supervisor only go back to reviewing your notes and quoting that they have 'procedures' before they can get you to a supervisor. After wasting fifteen minutes to a half hour of your time despite starting the conversation stating exactly what you want and why you are calling they inform you that all supervisors are busy and you will get a call back in 48-72 hours. This time around the cancellation department that adjusted my monthly billing informed me that they couldn't adjust the existing month's invoice which made me restart the process to get a credit for the current month. Very sad and frustrating. In addition they have rolled out a new system Altice which they only provide to NEW clients so 'loyal' customers are forced to use overpriced outdated equipment at much higher prices than those new customers they lure in.