30 Dec, 2020 → by ClaimboUser422065
cable broke and stuck
2
Hello, My name is Glenda Criss, I live in Columbia Heights, Mn. Last November I called Roto-Rooter for clog basement drain. The tech come out, ran the cable line, cable got stuck, tech had to cut cable. I was told it would have to dug out, cost $8300.00. December 11th 2020, my basement drain begin backing up again. I called Roto-Rooter, the tech come out put in cable line notice broken cable line in there, pulled out his cable line stated it would have to be dug out, cost $$6, 210.00. I have called Rotor-Rooter four times to ask what can they do, to be told I am responsible to pay to have the stuck broken cable removed. My basement continues to overflow as of today. I am asking that Roto-Rooter take responsibility for removing their stuck broken equipment from my pipe line please. My basement is now flooded with sewage. I am retired and a caregiver for my 75 year old veteran brother who is paralyzed from a stroke and is bed bound. Because of his daily care and nurses, occupational and physical therapist weekly visits for his home care this has put our health in a very compromising situation. Thank you for your attention I hope to receive an immediate response. Sincerely, Glenda Criss [protected]