I'll eagerly wait for the brave souls who start a class-action lawsuit against this monopoly. At least my insurance Adjuster let it slip that "most of the big insurance companies use CCC", suggesting poor customer service. Whatever algorithm they use it is against my own research that found similar cars in my area, an independent Collision shop and autos in a 100 mile radius that were substantially higher than they determined. They serve their customer, the insurance company, and not the insured. I'll likely drop my 38 year relationship with my insurance company if they refuse to adjust the reimbursement.