27 Mar, 2009 → by ClaimboUser819257
By far the worst company I have ever contracted!

I would immediately cease any thoughts about contracting The Custom Edge. First of all, they are the most unprofessional business I have ever worked, especially Jaime Braddy who verbally battered my wife on the phone and called her "crazy" even after we notified them of their discrepancy with our driveway extension. We notified them that the driveway extension was for an F-350 truck with an 8ft bed. The truck was actually parked next the spot where we wanted the extension. They poured a driveway approx. 10ft on one side and then 25 on the other side. Did I mention I have an F-350 with an 8ft bed? I am sure you can do the math. The other issue is that we contracted them out to install custom curbing with lighting. The color specifies "GREY", not purple or brown. Even at the initial consult, Jaime Braddy agreed that we should use grey. Even the most color blind individual will tell you that it is purple. We contacted them to notify them that we wanted grey, but they stated that they wouldn't replace the curbing, nor finish the driveway extension they screwed up. The only question I have is when do the needs and wants of the customer get addressed when contracting The Custom Edge, Inc? NEVER! They have only been members of the BBB since this summer of 08'. I guess 3 complaints in one year is acceptable, depending on who you ask. I wanted this to look awesome as a Christmas present for my wife and I, and this has been the biggest nightmare. By the way, they started this job in December! Be afraid; be very afraid of the Custom Edge, Inc.
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