I've bought two tickets for a lot of money - I can't now download the tickets in PDF even though it says in the email I have them. this means I can't access them or re-sell them as I can't upload them to other websites to sell them. I can't go anymore and want to sell them but am not able to andam now worried I've been fraudulently sold tickets by viagogo so am doubly worried AND I can't get through to them or get any advise despite trying for a week straight because their website is so useless and only offers pre-empted questions but they're not appropriate. HOW is this allowed to go on in 2018? I just want my money back.