A buyer won a tablecloth and napkin set (lot#31) at my seller-managed auction (#25698), but when she arrived to pick up item, she said that there had been something wrong with Maxsold's bidding software because bid went way higher than her max (winning bid over $2000). But she took the tablecloth and napkins. Weeks later, I received my settlement of accounts from Maxsold and saw item was fully refunded. However, I never got back tablecloth and napkins. I have sent in my complaint (3 times now) and heard only once from Maxsold that they were trying to contact buyer. Maxsold never informed me between auction close and pick up that there was an issue with item or that buyer was not to pick up item. Tablecloth and 12-napkins are vintage Italian linen, with needlework, at least 50 years old and never used.