Buyer Beware When I Contracted Colonial Van Lines to move from NY to Tennessee, our agreement included the household items and a motorcycle. On the day of the move and after hours of discussions, They tell me they can’t move the bike at the original price of $500 it’s now going to cost $900 and I would need to bring the bike to a place where it would picked up in a few days. This is now 2 hours before I have to be out of the house, and I am left scrambling to find an alternative way to move the bike. I was also asked by my customer service manager, why I did not consider alternative ways to move the bike originally to which I replied, you people said you could do it, and now you want to make it my problem. Delivery was scheduled for three different dates, and three times they were a no show, without even a call. When they finally arrived, they expected payment which is what we had agreed to. However they did not have the proper weight certificates showing the weight of an empty truck, and then that of the truck after it was filled. I had been told that this is how the final moving bill would be calculated. When I refused to pay without the proper documentation, I was verbally abused, and threaten with taking my belongs to storage or just dumping them in the driveway. The workers where threaten with their jobs which left 2 upset and crying. Ultimately the truck was unloaded, however I am now held hostage by one worker who stayed at my house, while the others went to have the truck weighted. This lasted to 1 AM in the morning. I was supposed to have a customer service rep who would be with me through the whole process and to be the one to interface with the movers. I didn’t. And while all that when on the night of the move, there was no one to call for help. The just abandoned me despite all that I was told about the wonderful service they would provide during my move. Yeap say anything to get you to sign the contract. Additionally, the movers did not have all the packing materials they need to pack pre agreed items, which I had to go out and buy. They did not have the inventory stickers that needed to be place on each item, nor did they have the shrink wrap need to cover my furniture, all of which I had paid for in advance. I filed a claim for the damaged items as instructed, and now they say it takes 4 months, I will not hear from anyone, and if I bought additional insurance which I did, they will not pay. None of this is in the contract they I signed. Now a month later the company still has not made good on their promise to refund me the cost of the bike, the materials I bought, and the additional monies I am owed due the weight difference. I also paid for insurance on the bike. While it was only $91, they are refusing to reimburse me for that loss. Nor will they acknowledge in any way that they Broke the Contract. This company will say anything to get you to sign the contract, and then they don’t deliver, and don’t care. Even when they break their own agreement.