14 Nov, 2013 → by ClaimboUser598559
Buyer Beware hidden 5 year contract and $750 early termination fee

Advocate Merchant Solutions, Inc. Aka Advo pay is a horrible company. Beware 5 year contract and $750 Early Termation Fee. They had my account set up with wrong fien number , address , and business name. After I realized the info was wrong on my account that is when the nightmare began. I called customer service and I could not understand the person very well due to thier thick Indian accent. Their was a language barrier and I could not get anything done. I was now more confused and frustrated after I hung up the phone with their out of the country customer service call center where English is a second or third language. Sadly more American Jobs overseas but they don't care just want to take my Money and spend on jobs overseas I guess. However if your lucky and get ahold of someone who knows English as first language then you most likely will be able to understand them fine. I called corp office and had much better experience and eventually everything got corrected. After almost 30 days of processing they got the correct business name address and Fien on my account. Next thing they messed up was the auto batch. But by now my expectations of this company where very low. I mean how hard is it to know the correct name and address of your customers. Somehow they turned off my auto batch. They held onto my money for several extra days. I did not get my money within 24hrs it actual took a few days. For a small business owner I need my money sooner rather than later but they don't care. But they do care about sending jobs overseas at this Indian customer service call center I guess. However I don't think it is unrealistic to ask a company to know who I am and have the correct name of my company, correct Address, and correct Fein on file. But this company doesn't care about that. But what they do care about is their 5 Year contract and their $750 early Termination fee that they hide from you. Which I was never told or even explained that I was entering into a 5yr contract with $750 early termination fee. I am just to trusting and when they told me that the service was month to month implying no contract or termination fee they fooled another one and got me as a customer. I feel as if I have been lied to, tricked deceived and now they don't care about me or my small business. All they care about is getting that $750 term action fee and shipping jobs overseas to this is India customer service call center. Maybe they can use all the money they are making off termination fees to teach English to the call center employees. I support Americian jobs as a small business owner and this Advo pay company should not ship jobs overseas. Advo pay should be more upfront and honest about they 5 year contract . Advo pay should be more upfront and honest about having almost the highest termination fee in the industry. Advo pay should learn to know the correct name and address if its customers. Well I hope it was worth to them to get that $750 dollars because I am going to use the Internet to warn everyone about this company and make sure no one else falls victim to there 5 year contract and early termination fee.
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