I was excited to learn of Butler Custom Caps and their attractive prices for baseball caps made to customized specifications. Their web site stated, "Give us your design and your idea, and we will create a sample for you FREE of charge". Within 2 weeks I had approved their digital image of my custom logo and authorized Butler to produce the sample caps. I asked for 2 caps, 1 of each size, so that I could adjust quantities by size before production of the final order. A total of 100 hats were to be produced. The sales rep stated in writing that no charges would be made to my credit card until after I approved the sample caps. Up to this point, I had not provided a credit card number. I preferred to wait until after the sample hats were approved by me. The sales rep authorized me to modify the invoice with these terms as it originally stated 50% was due before samples were produced (which contradicted the statement on the web site for free samples). He also stated in writing that he received my signed invoice with these terms and would instruct the production team to begin producing the 2 sample caps immediatley. After waiting 9 days, I inquired about the samples. The sales rep replied in email that the samples would ship 3 days later and he would provide a tracking number at that time. After one week, I had not received a tracking number and inquired again. The sales rep replied that the samples would not ship for another week yet and that he would overnight them to me. Sixteen days later, I inquired again about my sample hats. A customer service rep, in conjunction with her supervisor, stated by telephone and email that I would not receive my samples unless I either accepted a free emailed picture of the hat, paid a $50.00 deposit towards my hats, or processed payment for the entire order. They said the needed to collect money up front to cover the cost of shipping the hats, despite the offer on their web site to send a free sample. I inquired by email as to what recourse I would have if I paid any money towards the samples and then we could not reach an agreement for approval of the samples. Butler Custom Caps never replied. I also asked why the terms and conditions changed when they advertised free samples. Almost 2 months have passed since my initial contact to do business with Butler Custom Caps. I have not received any samples and my order is incomplete. During this ordeal, I tried telephoning them. I was surprised that there was no answer, not even voicemail message. After several rings, the phone disconnected. At one time, I tried faxing them my signed invoice. Their fax machine appeared to be shut off. Whenever Butler telephoned me, their phone number showed up on my caller ID as either an unknown caller, or as 000-0123-****. Butler Custom Caps claims to be "A Division of 14 to 24". I could not find any information about this parent company. They appear to have other companies by other names as well. Butler Digitizing was formerly Digital EMB. Butler Patches is "A Division of Butler Promotions". I located a Butler Promotions in Oregon but they indicated that they were not the parent company of Butler Patches. The Butler companies are in South Pasadena, yet they do not advertise or offer any info regarding address on their web site. I have serious concerns as to the legitimacy of 14 To 24, Butler Promotions (in South Pasadena, not the one in Oregon), Butler Custom Caps, Butler Digitizing and Butler Patches. I operate an amateur summer baseball team for high school and college players. I run this team on a shoestring budget and rely on sponsors and fundraising to pay for things like baseball caps. I can't afford to take a loss on any bogus purchases or scams. I thought Butler Custom Caps would be a great company to meet my needs at a great price. I followed their instructions and took care to clarify their own statements in an effort to expedite this process. I am very surprised that they would change their own terms and conditions for producing sample caps without even replying with an explanation. I would have loved to have done business with them to realize a great cost savings. But instead I'm glad I didn't risk losing a great deal of money.