We booked the tickets for two passengers from Richmond to Philadelphia and the scheduled departure time was 6:25 in the morning. But the bus stopped due to some reason and we waited for more than 5 hours to have another bus to hop on which delayed our trip a lot. The driver can't even tell us the estimated time of waiting and kept saying that another bus is coming which was clearly not. We would like a refund. Our booking number was AHKZESI.