I purchased a ticket for a bus leaving Charlotte, NC on 9/21/18 at 12:05 pm and arriving in Richmond, Va @6:25 pm. The bus text alert said the bus may be 60-90 minutes late but the but ended up being 2 1/2 hours late. After waiting I called customer service 3 times and they couldn't tell me anything but to call back in 30 minutes. I waited in the hot sun for over 3 hours for the bus and was late for my family to pick me up. This was very unprofessional and inconvenient.