My son took his E46 M3 to Burdick with a starting problem. In Syracuse a lot of cars have staring problems, it gets very cold. My son had both keys with him but the service manager asked for one. My son got a ride home (20 miles) and then gets a call the next day that they need the second key to diagnose the problem. I explained that my son could not get a ride to the dealer, and I asked why could they not test the baterry or do other tests without the key, and why, as a service adviser in a place where there are a lot of cold start problem, why did he not ask for the key in the first place. The service manager got rude and angry. Asked my what the big deal was, after al my son would have to go there to pick up the car anyway. I then explained that if he took the key, it would be a third trip, because they were not going to fix the car while he was there. So it would be a third trip right? After a few minutes he dismisivelly said I was right and then began to get rude with me again. My son has to drive somewhere on friday so he went to the drealer today, never gave them the key that a supposidly necessary for diagnosis. Could not do it with out the key he told me. But charged me 130.00 for diagnosis anyway, without even a diagnosis. Well *** YOU BURDICK BMW, you suck!