27 Aug, 2019 → by ClaimboUser74293
Bundled/unbundled dish service

2

on 8/14 I contacted Windstream to discontinue my land line and vm service which we've had with you for 40 years; we simply don't use it anymore. I wanted to retain my internet service and DISH bundle. The person I spoke with said "no problem". This is where my problem started and remains unresolved today. On 8/16 the technician came out, reset our service to highspeed internet, and disconnected the 4 phone lines. Everything was OK. Overnite 8/16-17 my DISH service was disconnected. I called DISH, they said it was unbundled and ended by Windstream. I got the service restored but my old account was gone, it was a 'new' DISH account that I am being billed for directly. I called Windstream again, your records showing no disconnect and it's still bundled?? OK, back to DISH, they say it's NOT bundled and my service will be turned off if I don't pay their direct invoice and Windstream wants me to pay the new invoice of internet plus DISH. Here's the frustration. Windstream now insists they sent $124 to DISH on 8/22 for my service and DISH denies receiving it. They received a credit from Windstream of $26.52 in August after the last full payment in July. I have talked with several Windstream employees, most recently yesterday, and it's the same: they simply refer me back to DISH. DISH refers me back to Windstream. DISH suggested i wait until after 8/25 because that's when they get the Windstream payment; that's what I did and they show no payment, on my behalf, from Windstream, just this mysterious payment of $26. It's likely the odd-day amount from different billing cycles (8/22-9/1) and is evidence that this is entirely Windstream's screwup from erroneously terminating my service, unbundling then rebundling. So, no Windstream agent has helped and I'm forced to pay DISH directly before 9/1 or the service goes off. Then, my autopay with Windstream hits on the 15th. SOMEONE needs to do something. I've paid you and your predecessor on time for 40 years. Don Toth Account phone [protected] Cell for contact [protected]
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Windstream Communications you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.