9 Jan, 2014 → by ClaimboUser901425
Bunch of incompetent liars
This company really put me through ***. They tell you it's being worked on when nothing was done with it. No proactiveness at all with the case manager assigned in following up with the passport expedite order. I paid over $700 and in that included a same day service through fedex which I did not even receive until the day after. I've emailed requesting for a partial refund, but never received even a reply to help us out. I mean what kind of company when they're suppose to stay on top of things, but it ends up being you the person paying for the service whos calling them all the time for follow up on your order and be told one thing and to find out later that nothing was done to process the order, specially when you have only several days before you leave for your trip. Bunch of BS. Hope they close down soon cause nobody deserves to be treated this way. By the way I'm still waiting for someone to process my partial refund for fedex same day shipment that never arrived same day.