I placed an order 23 days ago for a cooler and they took the money immediately from my account. Per their website, they charge your account within 24 hrs of shipping (de attached photo). That statement is a lie. The status is still "processing". Not one response to my 3 emails and there is no number to call. According to their website the product is in stock, which means other people are forking over money for a product they aren't shipping. Buyer beware.