I visited the Lancôme desk in Boots store Liffey Valley to see if they could help me but as I had bought in the airport they gave me the customer service phone number. I rang and explained to the girl that the product is a totally different reddish colour rather than brown as per my old one I have of the same product and code. She told me as that is not a fault she could not help me. This is ridiculous as the product is faulty if it is a totally different colour than the sample I tried in the airport and the previous ones I have always bought. The top line is the correct colour brown and the bottom line is this new colour which is reddish. My email address is [protected]@hotmail.com and my phone number is [protected]. Thanks, Jennifer O'Connor