8 Jun, 2018 → by ClaimboUser389878
Brought me to tears

2

I had started working with American Financing and at first, it all went very well. I loved working Taylor. She was kind and informative. Once we were handed over to Sami Kahele.. it all went south. Sami has been very hard to get a hold of. Doesn't answer my emails nor does he explain things along the way. He also got extremely rude with me, when I didn't understand the process because he never explained it to me in the first place. He conferenced in my realtor, who then felt extremely uncomfortable because Sami was essentially making him do his job!!! To add insult to injury, instead of taking a moment to know who I was he assumed and kept calling my husband and I by the wrong names!!! Who does that!? I am a first time home buyer.. it's been a big step for my husband and I. All I wanted was proper communication which he never did. I will be contacting a manager over there as well, as they need to know. I was always told this experience can be difficult. I can handle quite a bit, but when someone is talking about my future and calling me the wrong name and discussing someone's else's situation with me, talk about bad faith. I had a friend recommend me, she let me know how awesome it could be with American Financing. I have to tell you, it has been my least favorite time and the amount of stress that man added for being unprofessional, and honestly quite cruel by making me sound unreasonable for being upset he called me and my husband different names. If I ever did that as a project manager I would expect my clients to walk as well.
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