I bought my daughter a tommiee tippe pre machine to make life easier for her 8 months ago cause at the time she had three children under 4 this machine as just stopped working for mo reason Due to the current situation of covid 19 all the stores are closed so I contacted customer service Who advices me to bring back to store when they are back open I explained her current situation as it's hard enough coping at with this added stress if boiling kettles to make bottles for baby as this was the reason to purchase the prep manchine I voiced my options further that that doesn't help our current situation and they never replied back thanks guys nice to know your there to help in a crisis User's recommendation: I would say try another retailer as smyths have let us down and I wouldn't want anyone to go through this like we have to.